Legal
Terms of Service
1. Agreement
These terms are between you ("Customer", "you") and ONYX Technologies, LLC ("Gridiron", "we", "us"). By using Gridiron you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.
Where we have signed a separate written agreement with you, that agreement governs and these terms fill any gaps.
2. The service
Gridiron is software for running a fitness studio: scheduling, check-in, memberships, member records, staff rostering and pay, messaging and reporting. We provide it as a hosted service.
We may add, change or remove features. If we remove something you rely on, we will give you reasonable notice.
3. Accounts and access
- You are responsible for everything done under your accounts
- Keep credentials confidential, and tell us promptly if you believe an account has been compromised
- Give access only to people who need it, and remove it when they leave
- Accounts are for named individuals and must not be shared
4. Your data stays yours
You own the data you and your members put into Gridiron. We claim no ownership of it.
You grant us the permissions we need to host, process, back up and display it in order to run the service for you, and to send messages you ask us to send. Nothing more.
- You can export your data at any time while your account is active
- On termination, your data stays available for export for 30 days
- We may use aggregated, de-identified information to improve the service, provided it cannot identify you, your members or your business
5. What you are responsible for
- Having the right to give us the personal information you upload
- Your own privacy notices and consents with your members
- The accuracy of what you record — prices, policies, pay rates, cancellation terms
- Complying with the law where you operate, including consumer and fitness-contract rules
You must not use Gridiron to break the law, infringe anyone's rights, send unlawful messages, attempt to gain unauthorised access, or resell the service without our written agreement.
6. Messaging and consent
Gridiron can send email and text messages on your behalf. When it does, they come from your identity, and you are the sender in law.
You are responsible for obtaining valid consent before any marketing message is sent, for honouring opt-outs, and for complying with the Telephone Consumer Protection Act, CAN-SPAM and any equivalent rules that apply to you. Penalties for getting this wrong fall on the sender.
We provide opt-out handling, consent records and message logs. We may suspend sending if we believe messages are being sent unlawfully, or if a carrier or provider requires it.
7. Payments and fees
Fees, billing frequency and any minimum term are set out in your order or written agreement. Unless that says otherwise:
- Fees are billed in advance and are non-refundable except where the law requires
- Late payment may result in suspension after reasonable notice
- We may change fees with at least 30 days' notice, effective at your next renewal
- Fees exclude taxes, which are yours to pay
Where Gridiron processes payments from your members, those are collected through our payment processor under its own terms, and settle to your account. We are not a bank and do not hold your funds.
8. Third-party services
Gridiron relies on third parties — hosting, messaging delivery, payment processing — and may connect to services you choose to use. We are not responsible for those services' acts, omissions or availability, and your use of them may be governed by their own terms.
9. Availability
We aim to keep Gridiron available and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service unless a separate agreement says so.
10. Warranties
We will provide the service with reasonable skill and care.
Beyond that, and to the fullest extent the law allows, Gridiron is provided as is. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, or that any insight, recommendation or figure it produces is accurate or suitable for a particular decision.
11. Limitation of liability
To the fullest extent permitted by law:
- Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data
- Our total liability in any 12-month period is limited to the fees you paid us in that period
Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.
12. Indemnity
You will defend and indemnify us against claims arising from your use of the service in breach of these terms, from the data you put into it, or from messages sent on your behalf without valid consent.
13. Term and termination
- Either party may terminate at the end of the then-current term, with notice as set out in your order
- Either may terminate immediately for material breach that is not cured within 30 days of notice
- We may suspend access immediately where there is a security risk, unlawful use, or a legal requirement
- On termination you may export your data for 30 days, after which we delete it as described in the Privacy Policy
14. Governing law
These terms are governed by the laws of the State of Illinois, USA, without regard to its conflict of laws rules. The state and federal courts located in Cook County, Illinois have exclusive jurisdiction, and both parties submit to it.
15. Changes
We may update these terms. We will post the new version here and update the date. For material changes affecting an active customer, we will give at least 30 days' notice before they take effect.
16. Contact
ONYX Technologies, LLC
102 W Chicago Ave, Chicago, IL 60654
legal@getgridiron.ai